Booking & Cancellation
Last updated: 28 July 2026
Deposit
A non-refundable deposit of £15 is required to secure your appointment.
- Your appointment is only confirmed once the deposit has been received.
- The £15 deposit will be deducted from your final balance.
- The remaining balance must be paid on the day of your appointment via bank transfer or cash.
- Failure to pay your deposit within the requested timeframe may result in your appointment being cancelled.
Premium Appointments
Appointments scheduled before 9:00am or after 5:00pm are considered premium appointments and will incur an additional £20 fee.
Cancellations & Rescheduling
- Appointments may be cancelled or rescheduled up to 72 hours before your appointment.
- Deposits are non-refundable but can be transferred to a new appointment if you reschedule within the 72-hour notice period.
- Cancellations made less than 72 hours before your appointment will result in the loss of your deposit.
- Rescheduling is permitted once per appointment.
Late Arrivals
Please arrive on time for your appointment.
- A 15-minute grace period is allowed.
- Arriving more than 15 minutes late will incur a £10 late fee.
- If your lateness affects the appointment schedule, your appointment may need to be shortened or cancelled.
Hair Prep
Please arrive with your hair:
- Freshly washed.
- Fully blow-dried and stretched.
- Free from oils, creams or heavy styling products.
Failure to arrive with your hair properly prepared may result in your appointment being rescheduled, and your deposit will not be refunded. Or if prep is needed, it will incur an additional £20 fee.
Add-ons
Please ensure all extras are selected when booking, including:
- Colour blends
- Curly ends
- Blow-drying
- Hair supply (if available)
- Extra length
- Extra fullness
Add-ons may not be available if they are not booked in advance.
Appointment Guidelines
- Please come alone unless otherwise agreed.
- Ensure you have selected the correct service before booking.
- If you are unsure which style to book, send me an inspiration photo before booking.
- No Call, No Show: Clients who fail to attend their appointment without prior notice will forfeit their deposit and may be required to pay in full before booking future appointments.
- By paying your deposit, you confirm that you have read and agreed to these booking policies.